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Anyone getting error Code#95365 from CRA when trying to Netfile their return. I believe it is a programming error in TurboTax

If you see one of the following error codes, it's due to a CRA issue affecting all tax software in Canada. We're working with the CRA to get this resolved. Please come back after April 14 to file. Error codes: 2508, 2515, 45555, 90228, 90308, 95031, 95033, 95034, 95365 or 99915.   

 

Thank you for your patience.

cam222
Returning Member

Anyone getting error Code#95365 from CRA when trying to Netfile their return. I believe it is a programming error in TurboTax

I posted this in a different thread but will repost here.

 

Error 95365 only occurs if you have a capital loss from T5008 and a capital gain from a T3 in box 21. The T3 amount is supposed to transfer into box 68140 on Chart A. This does not happen if box 1 in Chart A is a negative number.

 

I did the following:

1) delete all T5008 info and left the T3 box 21 number intact. In this case box 68140 is correctly pulling box 21 from the T3. Box 1 in Chart A is a positive number.

2) Add in a T5008 stock with a capital gain. In this case Chart A also populates correctly. Box 1 is positive.

3) Now add a capital loss stock in T5008 such that the total in T5008 is a capital loss. In this case box 68140 in Chart A is now blank and incorrect. Box 1 in Chart A is showing as a negative number.

 

What I did notice is that in the third case above when the problem occurs Chart A box 1 shows a negative number. The description for box 1 says if the number is negative it is to be shown in brackets. Could this be the programming error - that the negative number should be shown in brackets?

frankvagi
Returning Member

Anyone getting error Code#95365 from CRA when trying to Netfile their return. I believe it is a programming error in TurboTax

What will turbo tax do for it's clients that are locked out of being able to refile their taxes because of this error in your software?

Anyone getting error Code#95365 from CRA when trying to Netfile their return. I believe it is a programming error in TurboTax

Anyone getting error Code#95365 from CRA when trying to Netfile their return. I believe it is a programming error in TurboTax

@frankvagi We are attempting to resolve this error in collaboration with CRA. We hope to have this resolved by or on April 14th, and our development team is working on it. For our customers' awareness, we have placed a banner in the TurboTax filing section. Thank you for your patience.

mrgil1
Returning Member

Anyone getting error Code#95365 from CRA when trying to Netfile their return. I believe it is a programming error in TurboTax

I called yesterday Apr 7 and was told a fix would be done by end of day and to try April 8

i tried still no fix case #[phone number removed] im getting a little fed up with this.

Anyone getting error Code#95365 from CRA when trying to Netfile their return. I believe it is a programming error in TurboTax

@mrgil1 We are attempting to resolve this error in collaboration with CRA. We hope to have this resolved by or on April 14th, and our development team is working on it. For our customers' awareness, we have placed a banner in the TurboTax filing section. Thank you for your patience.