Can't activate desktop software, program not working

[quick4health]

I purchased turbotax desktop 2025, I received the confirmation code by email and downloaded the software. I have downloaded the latest version. After installing it, I try to run the software.

When I run the program, I get a blue & white intuit screen.

BUT, there are no boxes to enter the activation code, no buttons to click on, so I can't enter the activation code and use my software.

It doesn't look like I can post a screenshot in this forum. The text on the screen is:

To activate your turbotax desktop software, you need an intuit account.
Your turbotax license code will be saved in youre account

What's next, step by step:
1. Sign in to your intuit account or create an account if you don't have one.
2. Enter your license code to activate your product.
3. Start your taxes and get easy access to help if you need it.

There are two blue links:

Learn more about activate (clicking on it launches my browser to https://turbotax.community.intuit.ca/turbotax-support/en-ca/help-article/login-password/recover-intu...)

Learn more about how we protext your privacy (clicking on it launches my browser to https://www.intuit.com/privacy/)

Turbotax support have not been helpful. Any idea how I can activate and use my software?

[quick4health]

Actually, I can add a screenshot - here it is, nothing to click on to enter my activation code. I've uninstalled, rebooted, reinstalled, redownloaded the installer, the same thing happens.

[TurboTax_Susan]

Please make sure that you don't have any security/anti-malware software on your computer that's blocking TurboTax. You also might want to try restarting the program as an administrator. To do this, right click on the TurboTax icon and select "Run as Administrator".

If you are still not able to resolve this issue, please contact our phone support team for more assistance. 

[quick4health]

Hello Turbotax_susan, no antivirus or antimalware software running. I did try to "run as administrator", but I get the same result.

And I did contact the phone support team, they were unable to resolve the problem.

[TurboTaxAniqua]

Do you use Windows 10 or 11? Have you tried adjusting the display resolution in Windows settings? If not, try a different resolution setting and then enter your license code. Also, ensure that Windows is up to date and that you are using an administrator account.