Can't Save Online File into Download Product

[Janabelleca]

I started using the online product as I could not find the download (they used to send an email with the product used previously).  I almost finished my 3 returns, when the online version stalled out on a medical receipt.  I can not back out of it.  I exited the product and returned only to be directed to that medical receipt again which I can not delete.  I looked online and found the download version - I bought it thinking I could open my online returns within that product only to discover that I can not - what a rip off!!  They shouldn't have changed what they used to do before - very disappointed in the online product, extremely disappointed that they didn't advise via email for download links as they had in the past.  Do better.

[TurboTaxSusan]

You have never been able to open or transfer a TurboTax Online return in TurboTax CD/Download.

To resolve your issue with the medical receipts - you may have to click "back" a few times or try selecting another page from the left side menu.

If you are still not able to resolve this issue, please contact our phone support team at 1-888-829-8608.