cancellation of my recent payment for TurboTax Live Full Service Basic 2025 (Order Number: TTWND295676496).

[user17723260753]

Dear TurboTax Support Team,

I am writing to request the cancellation of my recent payment for TurboTax Live Full Service Basic 2025 (Order Number: TTWND295676496).

I have decided that I will not be using your service to file my taxes this year, and I would like to request a full refund of the amount charged (CAD $86.25).

Please confirm the cancellation and advise when I can expect the refund to be processed.

[TurboTaxAniqua]

You can request a refund for your TurboTax product within 60 days of the original purchase date. Fill out and submit the form below.

https://turbotax.community.intuit.ca/turbotax-support/en-ca/help-article/taxation/get-refund-turbota...

Thank you for choosing TurboTax.

[user17723260753]

I am writing to follow up on my cancellation request for TurboTax.

As previously instructed, I submitted my cancellation request, but I have not received any response or confirmation so far. This lack of communication is concerning.

I would like to clearly state that I expect a full refund for this service, as I followed the proper cancellation process within the required timeframe.

Please provide an update on the status of my cancellation and confirm when the refund will be issued.

I would appreciate your prompt attention to this matter.

[TurboTax_Susan]

@user17723260753 I have requested that someone from the Full Service team give you a call regarding the refund request.