Childcare expenses are not registering in line 21400 of the summary and thus my return amount is not changing

[cmrg]

I have started two returns now and each have the same problem: my return amount does not change after I enter in my childcare expenses (daycare fees). In fact, the childcare fees are not showing up in the summary page on line 21400. This has never happened in the 10+ years of filing with TurboTax online. This must be a software glitch.

Details:

• I am using the online free platform (basic version of $21 after filing).
• Husband and I are filing together. 
• Dependent information is correct. 
• I am filing child care expenses under lower income parent (me).
• Childcare expenses are not showing up on line 21400 of the summary page after they are entered. And for fun, I checked the summary page for hubby and nothing listed there.

Why are data not transferring into the summary section after it has been inputted? How can I get this resolved? 

[TurboTaxSusan]

Did you check if the child care expenses are showing up on the other spouse's return? What province are you in?

[cmrg]

The expenses are not showing up on either my spouse's return nor mine. 

I'm in Ontario. 

I called the supportline and my query was escalated to the first tier IT support and then to the next tier IT support. Nothing resulted from the call other than telling me that I must not be able to claim childcare expenses (or something about my profile) and that I should consult with a tax expert. Not the best way to end a call. 

I am convinced this is a system glitch that needs to be addressed.

[TurboTaxAniqua]

@cmrg As per CRA, the child care deduction must be claimed by the parent with the lowest income.

When you file your tax return by TurboTax Online, please make sure your dependant information is eligible for this Child care expense.

• Login to TurboTax online -> Search> Deductions section from the left side 'TAX HOME"  > Select Child Care Receipt Summary under Child Care Expense ->Here you can Add the Amount.

You also can reach our TurboTax article to know what situations can I claim for child care expenses?

[cmrg]

Thank you for your reply.

I am filing under the lowest income parent (me). I read from another Admin that this is a widely known issue and is being looked into. In the meantime, I have started a new return with one of CRAs netfile approved tax filing software as I do not want to wait until days prior to the tax deadline to learn that this glitch still hasn't been resolved. 

[TurboTaxAniqua]

@cmrg Thank you for updating us and for the feedback. Our team is working on this to get it resolved.