complaint

[sudsy]

I have a complaint about your product.    I am trying to do my taxes ussing Turbo Tax Standard, however it will not allow me to enter the amount in box 20 from my T4A (P).    I have called the supposed help line and got an automated voice who sent me a link which was an index, no help.    I called back and went through a bunch of automated answers and they asked for my name and couldn't even get it to understand me before I could actually speak to someone.   However when this person came on the line, they had a terrible accent and I could not understand a word they said.     How do I get a refund on the product as it is garbage and there is no help to be had in having it fixed?

[TurboTaxSusan]

You don't need to enter Box 20. Box 20 on the T4A(P) is automatically calculated by adding up the amounts in boxes 14 to 19.

Please use the form on this FAQ if you would like to request a refund: https://turbotax.community.intuit.ca/community/after-you-file-questions/help/how-do-i-get-a-refund-f...