Connectivity with Revenue Quebec

[aref1988]

Can't connect with Quebec website to import slips , the CRA works.

Error received : Something went wrong we will help you to solve the problem in a few steps. 

But the software doesnt give other steps ! 

[aref1988]

[TurboTaxGinette]

Even if you are using TurboTax Desktop/Download, please clear your cache/cookies, sign out of your return then restart your computer. 

Thank you for choosing TurboTax.

[aref1988]

Hi Ginette,

Thank you for your quick reply,

I have cleared the cache and cookies from all three, edge, chrome and even windows 11 temporary storage and still did not work.

Please advise.

Regards,

[TurboTaxGinette]

Are you running as Administrator? Are you using TurboTax Online or TurboTax Desktop/Download?

Thank you for choosing TurboTax.

[aref1988]

Yes, I am running TurboTax Desktop/Download as Admin.

[TurboTaxSusan]

Is there any anti-virus or firewall software that might be blocking the connection?

[aref1988]

no

[katie10]

I'm having the same issue. CRA imported fine, but Quebec same error.

[TurboTaxSusan]

@katie10 Are you using TurboTax CD/Download or TurboTax Online?