Error Code 603- Activate - After Last Update

[marmour07]

TurboTax 2025 - Standard. I received notification to update my activated version. After it installed and Turbotax restarted it said to activate my version. I have already activated my version but entered in my valid account and activation code. It said I have already 3 versions activated and it cant activate this one. Not a good situation, help.

[TurboTax_Susan]

Please contact our phone support team as they will be able to assist you further.

[marmour07]

So I called support. It was not a pleasant experience. They cant figure out how to remove the PC from the license code. Then they told me that since it was bought from Costco - Online, not their problem and they couldnt help me. Seriously. Its Intuit's license code and the product was downloaded from Intuit website. Just unbelievable. So I have a product which is valid, paid for. And since it asked me to reactivate and it cant its not their problem. Go figure.

[fyt]

Similar issues here. Your support seems to be useless ... sorry we can't help you as each installation counts against your 3 activation !! Believe it or not ... we do a TurboTax update on our computer and that counts against your 3 computer limit !!! How is that possible and acceptable ? 

Do you have a real solution to this kind of problem ? 

[TurboTax_Susan]

Please try the following:

• Goto C:\ProgramData\Intuit Canada and check for umid file
• If umid file exists then open a file "C:\ProgramData\Intuit Canada\tt2025\TTConfig.ini" and enter UseCustomUMID=1 at the end of file
• Close and save TTConfig.ini
• Restart the TurboTax application

[marmour07]

Hi there. That worked. Thank you

[fyt]

Hello and thanks for your suggestion - I had the umid present there and I tried your suggestion but unfortunately it still shows 3/3 activations used. The only difference was that my code was not pre-populated in its box so I had to insert it there and after it came back with the same Error 603. 

It seems that last update and its forced activation has used all activations !!  but not no. of computer installations !!! How is this possible ?

I don't understand why are we forced for 3 activations - my understanding was that we can install on 3 computers and have 8 returns to complete ! This is what I paid for ... not for a limited no. of activations while I haven't exceeded neither no. of computers nor no. of returns !!

Any other idea how to fix this - time flies and CRA deadline will come soon ? Thanks in advance.