Error Code 625

[Tanya_2026]

I keep receiving error code 625 when trying to activate my downloaded 2025 Turbo Tax with the licence code. How do I resolve this?

[TurboTaxAniqua]

Is this a retail purchase? Did you install the correct desktop version that you have purchased?

I recommend uninstalling the software and using this link to re install it. Where can I get the Desktop edition of TurboTax?

Continue with the following instructions:

• Run as Admin: Right-click the TurboTax icon and select Run as administrator.
• Disable Security: Temporarily turn off your VPN, Firewall, and Antivirus, as these often block activation servers and turn it back on once it is activated.
• Update OS: Ensure your OS meets requirements and is up to date.
• Check the Code: Confirm the 16-character code is from your email or box, not the store receipt.
• Match Product: Ensure you aren't trying to use an "Online" code for "Desktop" software.
• Limit Check: One license allows installation on up to 3 computers. If you've exceeded this, the code will fail.
• Avoid Lockouts: Stop after two failed attempts to prevent a temporary security lock on your code  

Let us know how it goes.

Thank you for choosing TurboTax.
 

[Tanya_2026]

I purchased the product online for downloading.  I've downloaded again and reinstalled and am still getting the same error message.

"Sorry, we're experiencing a problem on our end. Please try again later. Error code: 625"

[TurboTaxSusan]

@Tanya_2026 Please contact our phone support team as they will be able to assist you further. They are available Monday through Friday, 9 AM to 6 PM ET for English and French support.

[user17696356299]

Hi Tanya @Tanya_2026 @TurboTaxAniqua 

I've been having the same issues for 2 weeks on every turbo tax download from 2020 - 2024 but was able to access 2019 with no issues. I have spent hours online with the customer care reps approx. 10 different phone calls with no resolution. If you found a work around to this issue i greatly appricate you sharing. Thank you

[TurboTaxAniqua]

@user17696356299 Have you tried the troubleshooting steps? Try uninstalling and reinstalling using this link: "Where can I get the Desktop edition of TurboTax?"

Continue with the following instructions:

• Run as Admin: Right-click the TurboTax icon and select Run as administrator.
• Disable Security: Temporarily turn off your VPN, Firewall, and Antivirus, as these often block activation servers, and turn them back on once it is activated.
• Update OS: Ensure your OS meets requirements and is up to date.
• Check the Code: Confirm the 16-character code is from your email or box, not the store receipt.
• Match Product: Ensure you aren't trying to use an "Online" code for "Desktop" software.
• Limit Check: One license allows installation on up to 3 computers. If you've exceeded this, the code will fail.
• Avoid Lockouts: Stop after two failed attempts to prevent a temporary security lock on your code.