Gifts of capital property - amount not showing as a donation

[Kavkam]

I made a donation of some stocks (with a capital gain) - i have entered in the amount in the capital gains section (choosing T1170 as the option).  Then when I go to the donations profile and enter in the amount of the capital donations nothing happens.  It doesn't recognize the amount as a donation and it doesn't reduce my taxes payable.  What am I doing wrong?

[TurboTaxSusan]

Are you using TurboTax CD/Download or TurboTax Online?

[Kavkam]

oh!  apologies - deluxe online version

[Kavkam]

Any insight?  It is definitely not picking up the donation of the capital property as a donation amount.......

[TurboTaxSusan]

For more help with this issue, please contact our phone support team at 1-888-829-8608 as they will be better able to assist you.

[Kavkam]

I already contacted them and they were of limited / no help.  I asked for this to be escalated and have yet to hear back from anyone....

[TurboTaxGinette]

As per your file there was an unsuccessful call back. We have requested another callback.

Thank you for your patience and for choosing TurboTax.