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Rubink
New Member

huge complaint

hi your services is horrible and complaints against your business should be taken to the better business bureau. I know owe 2500 in taxes plus a penalty and fine because your services that I paid for did not provide the audit protection I paid for. What's more, I try to refile my taxes and perform a new tax return and you system doesn't even allow me to click on the buttons or move forward in the website... it just glitches out and freezes my computer. 

 

I want an absolute full refund and I want my taxes filed but one of your professionals for free.  

 

this services is absolutely horrible.

 

 

2 Replies
TurboTaxBrenda1
Moderator

huge complaint

If you purchased Audit Defence, click on the link below and follow the instructions.

How do I use Audit Defence in TurboTax?

 

Thank you for choosing TurboTax.

Rubink
New Member

huge complaint

are you joking? I have paid for the top line of this service + originally paid for the audit defence. I have been doubled charged, my account is frozen, and I've been fined by the cra

 

I am  health authority social worker, registered to a college, I will be seeking legal action, if steps are not taken to contact me immediately and provide appropriate support.

 

I suggest you forward this warning to your legal team, and I suggest as I paying customer, you escalate my concerns to management, and put every step in place to assure I do not seek litigation and a payout.

 

Kyle Rubin

MSW RSW 

[phone number removed]

[email address removed]

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