I accidently ordered the wrong tax year....haven't...

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New Member

I accidently ordered the wrong tax year....haven't downloaded...can I cancel

I was in the process of ordering TurboTax had entered payment details,but had not downloaded the software and then realized that it was 2017 not 2018. can I cancel?

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Moderator

I accidently ordered the wrong tax year....haven't downloaded...can I cancel

Yes, if the payment hasn't been made. But if it was made, the purchase was completed. You will need to contact our customer service for assistance in this matter.

https://turbotax.community.intuit.ca/replies/3152013

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