I can't open my return (I was almost finished and ready to file). Title of error page is "Oops! Something unexpected happened." and a puppy thing

[TurboTaxAniqua]

We advise trying a different browser or clearing your cache and cookies. If that doesn't work, another option is to create a copy of your return and begin there. If you have already made a payment, contact our phone support so they can assist you with this.

Thank you for choosing TurboTax.

[lalal364]

I've tried everything. I've tried it with a laptop and an app. I've tried it with vpn, but it doesn't work. My t1 won't open.

[TurboTax_Susan]

What were you trying to do or what page were you on when you got this error? Are you outside of Canada?

[lalal364]

Yes, I'm in South Korea now. I got this page on the "finish and file". I would like to open my link of return. But i cannot see my pdf of return. Only that error. I tried the things you guys told me to try over there.

[TurboTaxAniqua]

@lalal364 We've opened an investigation into this error, and the dedicated team is working to resolve it. Once they have investigated and found a solution, they will contact you via email. I linked your case to the investigation. You will be notified by email. We appreciate your patience.

[lalal364]

It's almost two weeks now. Haven't you guys solved it yet? I'm out of Canada now, so I need to get t1 asap. I hope it will be resolved quickly.

[TurboTax_Susan]

@lalal364 Our investigation is till open, but there have been some updates which may have the problem for some customers. Please clear your browser cache (or use a different browser) and try again.

[lalal364]

I tried that things but still didn't work

[TurboTaxAniqua]

@lalal364 We are still investigating this matter. As previously mentioned, I linked your case to the investigation. You will be notified via email once it has been resolved. We sincerely appreciate your patience.