Open TurboTax

Why sign in to the Community?

  • Submit a question
  • Check your notifications
or and start working on your taxes
Close icon
Do you have a TurboTax Online account?

We'll help you get started or pick up where you left off.

cancel
Showing results for 
Search instead for 
Did you mean: 

I connect to my CRA account thru Turbo Tax and it says that it is connecting to the CRA but the green line just stops. What's the issue?

It's for auto-filling my tax return directly from CRA.  Is it just hanging?  Too much internet traffic at CRA?
1 Reply

I connect to my CRA account thru Turbo Tax and it says that it is connecting to the CRA but the green line just stops. What's the issue?

Please clear your browser cache (or use a different browser) and try again. This FAQ has instructions on how to clear the cache in several popular browsers: How do I clear my cache (browsing history)?

 

If you are still not able to resolve this issue, please contact our phone support team at 1-888-829-8608 for more help.