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I tried to run pension optimizer and it timed out I close it and log out. When I log in it goes straight and runs the optimizer again. I am stuck in a loop. Help?

It is very frustrating.  I did get an email saying I have a code and it is under investigation. My taxes are complicated and I do not want to start over. I too are waiting till later in April and I will buy another product.  But if they don’t fix this soon I will never use Turbo tax again after using it since doing taxes online was a thing.  Fingers crossed.