I was expecting a refund but did not rec. it. Checked my account and it shows a negative balance but no deposit. Cwb shows on the line above as credit. What is going on?

[hniazi861]

Balance shows -$1,015 as on May 15 2025. Line above shows cwb of -$2,400 credited to my account. Why did I not get the $1,015 ?

[TurboTaxSusan]

While it can be frustrating, it’s common for the Canada Revenue Agency (CRA) to make a tax return assessment that is different from yours.  

The reasons for these discrepancies may vary, and can range from very simple (typo or data entry error, forgotten slip, receipt, amount, etc) to complex (carry-forward amounts not included, accounting errors, etc). 

In most cases, the CRA will explain how they calculated your tax refund or balance owing, and you can find this information on your Notice of Assessment (NOA), under the heading Explanation of changes and other important information. Compare the line numbers on your NOA and their corresponding values with those entered into TurboTax.

[hniazi861]

There is no discrepancy between the numbers. The balance on my tax account shows -$1015 but it is sitting there and it has not been paid out to me. I am wondering why it has not been paid out? 

[TurboTaxSusan]

If you have questions about balances in your MyAccount or have not received a refund payment, then you can contact the Canada Revenue Agency (CRA) and discuss it with them. 

If you are in Canada or the United States, you can call the CRA at 1-800-959-8281. If you are elsewhere, you can call 613-940-8495. This page has more ways to contact the CRA: Contact the Canada Revenue Agency