Licence Code Does Not Work

[tmtw1967]

Hello

I purchased Turbo Tax in the store. The licence code I have does not work. It keeps telling me that something went wrong and to try again. I have tried numerous times checking each digit carefully. I get the same message each time.

[Bluesky33]

When entering the code, make sure to include the hyphens between the grouping of four numbers. Note: The Online code does not work with the Download/desktop software and vice versa. Please verify the box for instructions. It is a common error to download the wrong software.

Thank you for choosing TurboTax. 

[TurboTaxSusan]

@tmtw1967 First, please make sure that you have purchased the right product. The codes for TurboTax Online will not work with TurboTax CD/Download & vice-versa.

Second, if you bought TurboTax at a retailer (Costco, Walmart, Staples, etc…), please make sure that you are using the code that came in the package. It may be on a slip of paper or on a scratch-off card. It is not on the outside of the box or on your receipt.

If you have bought TurboTax Online, please go to turbotax.ca/activate to use your code before you start your returns. You can see this TurboTax FAQ for step-by-step instructions: In TurboTax Online, how do I use a prepayment code? Please note that you can only use the code once in one account. Using the code again will give an error message.

If you have bought TurboTax CD/Download, you will be asked for the licence code when you install the software. Please see this TurboTax FAQ for more information on the licence code: Where is my TurboTax licence code? You can download the current version of TurboTax CD/download edition here:  Choose the 2022 TurboTax edition you need (for Windows). You can download older versions of TurboTax CD/download edition here: Where can I download the CD/download edition of TurboTax?

If you are still not able to resolve your code issue, please contact our phone support team at 1-888-829-8608.

[Lotus20]

I tried calling that 1-888 number and that automated voice is totally useless.  

[TurboTaxBrenda]

When you call the number—when they ask what you want—say, Speak to a representative," and you will get to speak to our product support.