Production Registration Error

[richew]

I encountered the following error when I did my TurboTax 2019 Standard version product registeration:

We're sorry, we have encountered an unforseen error.
Failed to connect to database.
Please try again later.

How can I solve it and complete the product register?

If production registration is not completed, will it affect the CRA Netfile?

Thanks.

[philclaxton]

Message says Failed to connect to database  Please try again later.

Intuit please reply ...

[christine1950]

We're sorry, we have encountered an unforseen error.
Failed to connect to database.
Please try again later.

How can I solve it and complete the product register?

If production registration is not completed, will it affect the CRA Netfile?

[Bernie M · Accepted solution]

Talked to support, know issue but no solution at this time. HOPE they working on that issue so we can do our tax report , especially since we have to stay home (virus)

[Walter84_farmer]

Failed to connect to database. What is going on? What Can I do..its not on my end cause I can access everything else on the internet. Please help. Thanks

[richew]

Thanks for your help to talk to tech support.

[philclaxton]

Hi,

I called support and they did the registration manually.  They are having internal problems getting at their customer registration database from their front end.  I had to wait on the line for about 10 minutes.

[richew]

Thanks for your tips.

[SBAJParadis]

What is the tech support number so that I can register my product online?

[TurboTaxBrenda1]

You will be able to register your product online at a later date- for now, you can either skip the step or contact our customer service