Activation code is not working.

[Pennyguy]

I purchased my delux online edition from Costco but the activation code is not working

[TurboTaxSusan]

@Pennyguy If you bought TurboTax at a retailer (Costco, Walmart, Staples, etc…), please make sure that you are using the code that came in the package. It may be on a slip of paper or on a scratch-off card. It is not on the outside of the box or on your receipt.

If you have bought TurboTax Online, please go to turbotax.ca/activate to use your code before you start your returns. You can see this TurboTax FAQ for step-by-step instructions: In TurboTax Online, how do I use a prepayment code? Please note that you can only use the code once in one account. Using the code again will give an error message.

If you are still not able to resolve your code issue, please contact our phone support team at 1-888-829-8608.

[iainhunter45]

I bought the "Premier Online Version" and when I try to activate it I get a message "Licence code is not valid for the product you are trying to activate Error code 606"

[TurboTaxSusan]

@iainhunter45 Did you buy TurboTax at a retailer like Costco, Walmart, Staples, etc...? Are you going to  turbotax.ca/activate to use your code?

[PKaleta]

I've tried that and its still not working. This will probably be the last time I use TurboTax now that the smooth operation does not work. Very disappointing, after 10 years with no issues.