Activation Code Not Working

[TurboTaxBrenda]

Can you please log into your TurboTax online account using the following link? Once in, you should see that your code has already been activated. You may need to click on Start a New Return.

Please let us know if you need more help.

Thank you for choosing TurboTax.

[angieerickson]

I followed the link, logged in, started a new return, chose 'Let's Go', then it wants me to select which options apply to me in order to determine pricing.  This can't be right.  If the code worked, it wouldn't be selecting pricing.

[TurboTaxBrenda]

Thanks for letting us know; we will send you an email by tomorrow afternoon.

Thank you for your patience.

[TurboTaxBrenda]

An email with your voucher code has been sent. 

Thank you for your patience. 

[angieerickson]

thank you, I'll try it

[TurboTaxGinette]

You're welcome.

Thank you for choosing TurboTax.

[gilles11]

Hi

I got the same problem here...Never had that problem before and yes its the right code...

[philfu]

Try incognito mode on your browser.

I had the same issue where the activation page wouldn't take my code. However, I remember they would let you start your return and let you enter the activication code before they send it off to CRA.

I logged in my intuit account and started my return. I was able to enter the activation code in the coupon code field, the system will say something like it looks like you have entered an activation code and redirect you to the activation page.

Make sure you do it in the incognito mode. I was able to complete my return that way.

This worked for me and I hope this will help. It was surely frustrating.

[TurboTaxSusan]

@philfu Did you get your TurboTax Online activation code from a retail store or directly from us?

[philfu]

@TurboTaxSusan  I bought the deluxe online edition at Costco.