Open TurboTax

Why sign in to the Community?

  • Submit a question
  • Check your notifications
or and start working on your taxes
Close icon
Do you have a TurboTax Online account?

We'll help you get started or pick up where you left off.

cancel
Showing results for 
Search instead for 
Did you mean: 

Can't open my Turbo Tax

I have a Turbo Tax Home & Business. I have been working on my taxes off and on.  I've saved where I left off but when ever I try to log back on it askes for my license code ([product key removed])….now it says that I've used this code to many times. when I find where I had saved my work it still askes for the code and says I can't log in......any help

3 Replies
ChondelLO
Intuit Alumni

Can't open my Turbo Tax

Please click the link below to contact Customer Support for assistance.

 

What is the TurboTax phone number? - Community

**Say "Thanks" by clicking the thumb icon in a post
**Mark the post that answers your question by clicking on "Mark as Best Answer"

Can't open my Turbo Tax

I filed my income tax for 2019 using Turbo Tax and received my refund.  I attempted to go back to the program and was unsuccessful. I received a tt2019.exe - Bad Image message at C:/windows/system32/MSVCP110.dll Error status 0xc000012f with a suggestion that I try reinstalling the program.  I tried opening earlier years' TurboTax with the same result.  How can I resolve this and have access to my income tax information.

Can't open my Turbo Tax

Make sure that your computer is up to date and if the issue persists, please uninstall your 2019 return and reinstall it form this link - https://turbotax.intuit.ca/product/download/index.jsp