Open TurboTax

Why sign in to the Community?

  • Submit a question
  • Check your notifications
or and start working on your taxes
Close icon
Do you have a TurboTax Online account?

We'll help you get started or pick up where you left off.

cancel
Showing results for 
Search instead for 
Did you mean: 

Cannot authorize credit card, so cannot file taxes

It is saying that my credit card cannot be authorized. All details entered are correct.

I am now a resident in the UK. Please can you provide an email or a number that I can call (free of charge) from outside of Canada? I do not have a Facebook or Twitter account, so please do not tell me to contact you through social media.

Thank you

3 Replies

Cannot authorize credit card, so cannot file taxes

In order to help you with this situation, we believe your best option is to contact our telephone support team for further assistance please call 1-888-829-8608.

​​​​​​​Thank you for choosing TurboTax.

Cannot authorize credit card, so cannot file taxes

Thank you. Could you please confirm that I can call this number toll-free from UK?

Cannot authorize credit card, so cannot file taxes

No. It is only toll free in Canada.

If you are using TurboTax Online, you can also download the app on your phone, and use Apple Pay or Google Pay to pay for your return.