Childcare expenses not being accounted for in deductions

[cjk1989]

I am having the same issue. I have deleted and re-entered the child care expense amount and it still does not show up in the detailed deduction summary (line 214)

[TurboTaxGinette]

Please clear your cache/cookies, sign out of your return and restart your computer.

Thank you for choosing TurboTax.

[cjk1989]

Thanks. I figured it out. Under depedents. I had selected "Father" as the relationship as I assumed it was my relationship to my son. Once I correctly selected "Son" everything flowed through to the summary.

[Mahmoud690]

I do exactly have a same issue. The record is there but nothing is shown in summary. I deleted the record but didn't help. 

[TurboTaxSusan]

@Mahmoud690 Are you using TurboTax CD/Download or TurboTax Online?  Do you have a spouse? Perhaps they are going onto your spouse's return.

[Mahmoud690]

I am using the online and I have spouse. I don't see under either of us.

[TurboTaxGinette]

In order to help you with this situation, we believe your best option is to contact our telephone support team for further assistance, as they have the option to view your screen to help resolve the issue. To contact them, please follow this link: Contact Us. When asked if you wish to receive an email say NO then say "speak to a representative" then hold the line.

​​​​​​​Thank you for choosing TurboTax.

[Samsongrover]

THIS SAME THING HAPPENED TO ME and is currently happening. I claimed my childcare the last two years and it didn't affect my return, I just thought maybe it wasn't a write off. This year when I added it, it added over $2,000 to my return, however my husband made slightly less so I took it off mine and added it to his- which it did absolutely nothing, no impact on the return and his return was absolutely abysmal for the amount he made. I just spent an hour on hold and they couldn't help me, said it is normal for it to be listed in the summary as $0 even though I had all of the receipts listed. 

I absolutely do not trust this software anymore and the help center was not helpful. They told me I could pay to contact a tax professional and there was nothing else they could do. It will be the last year I file mine with them and am shopping around for someone else to do my husband's. 

[cjk1989]

I had the relationship to child wrong. I had it as father and should have been son. It wasn’t intuitive. Once I fixed that it all flowed through properly

[Samsongrover]

I wish that was my issue. It didn't even give an option to select relationship type it just said to choose your dependents. If that is the issue it is on their backend, I've gone through everything and there is no way for me to adjust it. When I called support told me it was normal that even though I had over $6k claimed it would show up as $0 in the summary. They told me there was nothing further they could do and it did not deduct from income nor affect my refund at all. It's beyond frustrating.