CRA Result Code: 35-A

[TurboTaxGinette]

In order to help you with this situation, we believe your best option is to contact our telephone support team for further assistance, as they have the option to view your screen to help resolve the issue. To contact them, please follow this link: Contact Us.

​​​​​​​Thank you for choosing TurboTax.

[jhogan2]

I'm using Turbotax Online

@TurboImpotBrenda1 

[TurboTaxGinette]

Please use these steps to correct this issue by starting in the menu on the left side of your return:

1. Go to My Info > Contact information
2. Is your mailing address outside Canada --> say yes
3. Does the CRA have your address on file? --> switch to No
4. Go back > Is your mailing address outside Canada? --> switch back to No
5. Navigate away from this page --> Continue

Thank you for choosing TurboTax.

[jhogan2]

Okay, I checked the address again and it all appears to be accurate. Both on Turbotax Online and my CRA account. However, I am don't want to try to netfile again because we are only allowed to do this 5 times. I believe I am at 4.

@TurboTaxBrenda 

[jhogan2]

I tried this already and it didn't solve the problem.

@TurboTaxGinette 

[yauyeung]

I just did this and I got different error now.

We're sorry, the Canada Revenue Agency was unable to accept your NETFILE tax return.

CRA Result Code: 15

Your account is locked. If you need assistance, please contact us. contact us

[TurboTaxGinette]

@jhogan2 @yauyeung Please clear your cache/cookies and sign out of your return then restart your computer before you go any further. In order to help you with this situation, we believe your best option is to contact our telephone support team for further assistance, as they have the option to view your screen to help resolve the issue. To contact them, please follow this link: Contact Us.

​​​​​​​Thank you for choosing TurboTax. 

[jhogan2]

@TurboTaxGinette 

I've already tried these options including contacting support.

However, I may end up contacting support again to have them recall my filing to do a review. @TurboTaxBrenda 

[TurboTaxGinette]

Thank you for the update and feedback. The telephone team may have new directives on how to help you.

Thank you for choosing TurboTax.

[yauyeung]

It worked after I got CRA to unlocked my account.  Because I have tried to submitted many times with the error. 

I was  allowed to do this 5 times and it didn't changed until I was finally able to submitted.

1. Go to My Info > Contact information
2. Is your mailing address outside Canada --> say yes
3. Does the CRA have your address on file? --> switch to No
4. Go back > Is your mailing address outside Canada? --> switch back to No
5. Navigate away from this page --> Continue