Digital download activation code not working

[wawroa]

I have bought and downloaded the turbo tax digital standard and the activation code will not work. I kept redownloading it to where I have now maxed it out and its still not working. I have emailed multiple people at staples and emailed turbo tax with no help. What do I do as I am leaving out a town again and need to get my taxes done. Its been over a week waiting and its getting frustrating!!!

[TurboTaxSusan]

First, please make sure that you have purchased the right product. The codes for TurboTax Online will not work with TurboTax CD/Download & vice-versa.

Second, if you bought TurboTax at a retailer (Costco, Walmart, Staples, etc…), please make sure that you are using the code that came in the package. It may be on a slip of paper or on a scratch-off card. It is not on the outside of the box or on your receipt.

If you have bought TurboTax Online, please go to turbotax.ca/activate to use your code before you start your returns. You can see this TurboTax FAQ for step-by-step instructions: In TurboTax Online, how do I use a prepayment code?

If you have bought TurboTax CD/Download, you will be asked for the licence code when you install the software. Please see this TurboTax FAQ for more information on the licence code: Where is my TurboTax licence code? You can download the current version of TurboTax CD/download edition here:  Choose the 2021 TurboTax edition you need (for Windows). You can download older versions of TurboTax CD/download edition here: Where can I download the CD/download edition of TurboTax?

If you are still not able to resolve your code issue, please contact our phone support team at 1-888-829-8608

[lgblades]

The activation code sent in my confirmation letter is not 16 characters, it is 21.  How do I get the correct code?

[TurboTaxSusan]

@lgblades Did you purchase a past year's version of TurboTax CD/Download? Codes from before 2019 used to be 21 characters.

[roger10912]

I purchased the standard this morning set it it did not give me a code to enter?

[TurboTaxSusan]

@roger10912 Have you checked your junk/spam folder? The email with the Activation key may have gone there by accident.