Downloaded 2020 Turbotax Standard will not Launch

[mollyt2x0j9]

I need assistance to file 2020 and 2021 Canada tax returns

[TurboTaxSusan]

If you would like to contact our phone support team, you can call them at 1-888-829-8608.

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[Torborgie]

Thanks for useless information.

No one answers the phone on your customer service line.

[TurboTaxBrenda1]

This issue is usually from the screen resolution. This is a work around for now- When you get the white box, move your cursor around. At some point around the left side in the middle, your cursor will change from an arrow to what you normally get over a dialogue box.  Click here and type in the licence code.  Then move to the bottom right and your cursor will change again when you get over the “ok” button.  Click on that area.  It should get you in.

Also, please make sure that you are administrator on your computer before you open TurboTax. 

Thank you for choosing TurboTax.