Error code 95365

[russelg]

Can you tell me if the software update today fixed the 95365 error?  Reluctant to keep trying as CRA will lock me out.,

[nerdboyjoe]

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@russelg wrote:

Does anyone know if the software update today fixed the error code 95365.  Can't keep submitting to CRA

I'm reluctant to keep trying.

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From what I’ve seen in the forums today, the answer seems to depend on your situation. If you are splitting capital gains with your spouse and you do not have capital losses on your T3’s and T5008’s, then the answer seems to be yes for most of those people.

The way to check BEFORE you attempt another Netfile is to see whether any of the conditions that trigger error 95365 still exist after you update. See the screenshot below for those triggers. If none of those triggers apply, then you are probably good to go. 

[GDR19]

I spoke to a Supervisor today at Turbo Tax who told me that it will not be fixed until early next week. Turbo Tax is working with CRA on the issue.

[TurboTaxVeronique]

@Crisco007 No, an upgrade won't fix this issue. We are aware of this issue, and we have an ongoing investigation about this. As this is an error message between Tax software's and CRA system, our team is working in collaboration with them to resolve this issue as soon as possible.

We will inform you in this thread, as soon as we have news to share.

We thank you for your patience.