Error code 95365

[russelg]

Can you tell me if the software update today fixed the 95365 error?  Reluctant to keep trying as CRA will lock me out.,

[nerdboyjoe]

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@russelg wrote:

Does anyone know if the software update today fixed the error code 95365.  Can't keep submitting to CRA

I'm reluctant to keep trying.

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From what I’ve seen in the forums today, the answer seems to depend on your situation. If you are splitting capital gains with your spouse and you do not have capital losses on your T3’s and T5008’s, then the answer seems to be yes for most of those people.

The way to check BEFORE you attempt another Netfile is to see whether any of the conditions that trigger error 95365 still exist after you update. See the screenshot below for those triggers. If none of those triggers apply, then you are probably good to go. 

[GDR19]

I spoke to a Supervisor today at Turbo Tax who told me that it will not be fixed until early next week. Turbo Tax is working with CRA on the issue.

[TurboTaxVeronique]

@Crisco007 No, an upgrade won't fix this issue. We are aware of this issue, and we have an ongoing investigation about this. As this is an error message between Tax software's and CRA system, our team is working in collaboration with them to resolve this issue as soon as possible.

We will inform you in this thread, as soon as we have news to share.

We thank you for your patience.

[bherczeg]

Please advise when this problem will be fixed, it seems to be taking far too long! I have tried the so called work arounds and they do not work for me. I feel that this problem is not being taken seriously and that intuit is holding their customers to ransom. We have paid for a service in good faith and it’s not being fulfilled! Please do better. 

[TurboTaxSusan]

If you see one of the following error codes, it's due to a CRA issue affecting all tax software in Canada. We're working with the CRA to get this resolved. Please come back after April 14 to file. Error codes: 2508, 2515, 45555, 90228, 90308, 95031, 95033, 95034, 95365 or 99915.   

Thank you for your patience.

[Taxman_2020]

Originally, we were informed that the issue would be resolved by April 08. The new timeline pushes out resolution by yet another week, all the while we inch closer to the tax return submission deadline (not to mention continuing to incur the delay of taking advantage of returns while this issue is being investigated). What is the confidence level from TurboTax that a solution will actually be in place at the end of this newly announced timeline?

[Needinfo64]

I called in and was told this issue would be fixed on Tuesday. It is now Wednesday.

If it is not fixed by the 14th like the Turbo response states, will you pay for any late penalties that we incur if filed late?

[TurboTaxAniqua]

@Taxman_2020 We are attempting to resolve this error in collaboration with CRA. We hope to have this resolved by or on April 14th, and our development team is working on it. For our customers' awareness, we have placed a banner in the TurboTax filing section. Thank you for your patience