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usommer
New Member

Re: Error keeps coming up

I have correctly entered my personal dat, autofilled CRA, and now starting on my self-employment data but I can't get beyond because it says I have an error. It keeps asking my to go over my persnal data but it's all correct and I can't proceed!

6 Replies

Re: Error keeps coming up

Are you using TurboTax Online or Desktop? And can you send us a screenshot of the error message you receive?

 

Thank you for choosing TurboTax.

 

usommer
New Member

Re: Error keeps coming up

I bought the self-employed online edition.

usommer
New Member

Re: Error keeps coming up

Re: Error keeps coming up

@usommer Thank you for your quick answer. 

 

For this error, we suggest you to contact our product support team by phone. They have access to tools we don't have here in Community, like screenshare, and see the issues to escalate into an investigation if needed.

Thank you for choosing TurboTax.

usommer
New Member

Re: Error keeps coming up

Thank you Veronique, I will contact the product support team on Monday. I hope with screen sharing support they will be able to figure out my problem. I have never had this problem before with the other decktop software. I have been using turbor tax for many years and this year's version is not very good. I much prefer the previous version.

usommer
New Member

Re: Error keeps coming up

*correction desktop not decktop