Error T3 Box 52 and 53

[RobGreen]

@JamesLB 

I got the same errors.  Basically, the number in box 21 is not transposing into field 68140.  If you look at the pdf of your tax return, hit Ctrl F and search 68140.  If that field is empty, it means the software is still messed up. 

[Wayne John]

Its difficult to have ANY confidence in TurboTax this year.  Posts originally said an update was coming Apr 7. Then, over the last few days, a moderator said a fix was coming on or before Apr 14 . I check for a software update EVERYDAY.  Mine is up to date.  I received an email from TurboTax yesterday with a link to the URL below. It says error code 95365 was resolved as of Apr 7.  It says put the value from Box 21 into Box 53 and leave Box 52 blank (i.e. Box 21 and 53 must have the same value). Now I'm searching my PDF return to see if field 68140 has a value. Really? I paid for this product and I'm having to search through a PDF to see if the right numbers are in the right places?  Completely unacceptable. I still want compensation for my time, grief and immense frustration. Moderator... you and your team must do better by us.

https://turbotax.intuit.ca/tips/net[product key removed]?cid=em_EFILENotification_braze_various_var_...

[shari n]

it is april 12 and i'm having the same issues, cannot efile. when will this be fixed?

[daveN100]

Just tried all the fixes suggested in this chain including the ones in the link from the email sent yesterday and they still have not fixed the problem. Tried both rounding and ensuring box totals are correct. I still get two errors. This it taking far too long to correct and is extremely frustrating. From the chain this problem has been going on for quite a while with no fix. I am not happy with this. Additionally when the error is identified in Turbo tax it doesn't highlight which T3 is the problem forcing me to look at each on individually and not knowing which one is the problem. I will wait till the update in 2 days but not holding out much hope based on what I see here.

[Don147]

This has not been fixed. I followed the procedure in your email titled:  “Update: CRA system errors may be affecting your ability to file”. Neither putting the total in box 53 and/or rounding worked. I still have net file errors saying FIX. As mentioned by others, there are two box 53’s. Since mine is foreign capital gains I’m using that box 53. 

[RobGreen]

@daveN100 

Don't hold your breath.  Turbotax is already speaking with CRA to see if they can get late penalties waived for people who file late.  That tells me they are not close to a fix. 

We are reaching out as some customers are experiencing CRA system errors while trying to file their return. This error is due to a technical issue with the CRA systems calculator and it is affecting all CRA certified tax software in Canada.

We understand this can be frustrating and are advocating for Canadian tax filers by proactively requesting relief of any late-filing penalties if issues persist past April 30.

In the meantime, we are providing daily updates here about resolutions and workarounds for the CRA system errors.

If you are not experiencing any errors, you can disregard this email.

Thank you,
TurboTax Canada Team

[ed152]

I spent a couple of hours trying to rectify this error without succes. Time to try other softwares. We should all be compensated by Turbo Tax for wasting out time. If they knew of this problem weeks ago, it should have been fixed by now.  Like others , I'm pissed.

[ed152]

I'm in the same situation. Everything is split 50% with my wife. I was able to submit hers but not mine.

[Wayne John]

Moderator... the ALERT in the FILE section of the software still shows Error 95365 as of this morning (see below). The email link we received on Apr 11 said it was resolved on Apr 7. Quit lying to us. Fix this mess and compensate me for my continuing frustration and the purchase of your faulty product. I won't let this go.

By the way, there were only 10 error codes on this alert on April 9. Now there are 11. I'm collecting screenshots.

Alert:

If you see one of the following error codes, it’s due to a CRA issue affecting all CRA certified tax software across Canada. We’re working with the CRA to get this resolved. Please visit the TurboTax Canada blog for more information. Error codes: 2508, 2515, 45555, 45566, 90228, 90308, 95031, 95034, 95033 95365 or 99915.

[john71]

I too have a T3 box 21/52/53 and box 34 problem (the message in TurboTax does not make it clear which).  I cannot netfile.  Hoping April 14 fixes this since I do not know what to do other than paper file.