I tried to run pension optimizer and it timed out I close it and log out. When I log in it goes straight and runs the optimizer again. I am stuck in a loop. Help?

[jackiemines65]

It is very frustrating.  I did get an email saying I have a code and it is under investigation. My taxes are complicated and I do not want to start over. I too are waiting till later in April and I will buy another product.  But if they don’t fix this soon I will never use Turbo tax again after using it since doing taxes online was a thing.  Fingers crossed. 

[Bohcat]

Hello Moderator

I have the SAME exact issue on the French language side. I keep falling into a loop.

Seems that TurboIntuit is having this problem for OVER 2 months now - what's going on?

We NEED filing

I spent 1 hour + on thephone today to be told like everyone else that you are working on the problem.

Have you REALLY been working on this issue for 2 MONTHS wihtout fiding the solution???

Please get on this NOW !

What is your current ETA ?

thanks for the update, ASAP

[pamelasearle]

I am now moving to Wealth Simple’s tax filing program. 

Much easier to use, and cheaper. 

I put all my tax info (2-3 hours each time) into turbo tax 3 times on the “advice” of a "specialist" and decided the 4th time was going to be with a different program

I’ve used TurboTax since 2018, but to my delight, I found Wealth Simple much easier to use and comes up with the same result.

This problem will really cost them clients I think. 

[TurboTaxVeronique]

@Bohcat We do not have an exact ETA, but we were informed this issue should be fixed within the next couple of days.

I will inform you all, here in this thread.

Thank you for your patience.

[Drouseb]

Thanks very much Veronique for this update. I was almost done with my spousal joint return at the end of Feb when I ran into that issue.  I am patiently waiting as I already spent the ~$100 for that return and not mentally ready (yet) to migrate all my data to another platform, and my return is super complex and took me a long time to enter.  I hope there will some justification or explanation as to why it took such a long time to come to resolution. I am waiting on a large sum back from CRA and it’s very unfortunate that I am waiting weeks and months.

Thanks again for your update, it is much appreciated.