Licence code associated with another account

[JummyX]

I have always shared a licence code with my dad, we do not live in the same house and we always use way fewer than the 8 returns that come with the standard version.  This year, for the first time, when I went to active my TurboTax with the license code I am getting error message 608 "This license code is already linked to another account". 

I thought you could use one licence code on multiple computers.  Do I have to log in with my dad's account?  Will that affect me when I go to submit my return to the CRA if I am logged in with his account?

Thanks.

[TurboTaxBrenda]

TurboTax Desktop for TY24 will have 1 account per license code. As of this tax season, you need to log into your TurboTax account or create one in order to use your software. This will help our customers, as it now saves your license code to your TurboTax account. Yes, you can download it on 3 computers using your TurboTax account associated with your license code. It makes the process much easier, as when you are logged into your account when downloading on a new computer, the license code will already be there for you to click on. 

You can still complete 8 returns as previously and NetFile them once NetFile is opened. Nothing has changed concerning NetFile. 

Thank you for choosing TurboTax.

[Lisbethsalander69]

My father recently purchased a standard TurboTax, when I go to enter in the Licence code and I keep getting Error 608. I don't understand why I'm getting this error, I have used this program for many years and have never encountered this problem. How do I go about getting this resolved? 

[cloegoat]

I am getting error code 608. My father loaded turbotax on his computer with his email. When I downloaded it on my computer, it says that the licence number is already in use. I tried putting in his email but the verification code that he gets in his email does not work when I enter it. We have always shared but have never had problems like this. Please help.  I already called the help desk and it didn't help

[TurboTaxSusan]

You need to login with the same username & password that was entered when the Licence was first used. Then, if there are any activations left, the code will appear on screen for you to select.

Are you able to login to the account here?: https://accounts.intuit.com/

[SPrice2]

Doesn't this requirement mean that everyone will be able to see all associated tax returns with this license code??

[SPrice2]

i just spent an hour trying to get support on this only to find out the only option is to login with the acct associated with the license key who downloaded it first. Which means your tax returns are not private - anyone you share the license with will see ALL the tax returns! Ridiculous!! I have bought turbotax for countless years and will NEVER buy it again!!! In this day and age of cyber security it's outrageous that our personal information will not be secured. You say a license can be downloaded on 3 computers but you better be really close to those people because they can see your tax returns!!! This was NOT disclosed up front when purchasing it this year. 

[TurboTaxBrenda]

When using TurboTax Desktop, yes, you can download on up to 3 computers, and yes, the LC is attached to the owner's account. When you go to download the software on a second computer, you will sign into the accountholder's account—that is a security put in place. Note that if you are downloading your software to a second or third computer, the information from your tax return that you completed on a separate computer will not be visible to you, unless you send that tax file to that other computer. For example, if you purchased a new computer, you would need to download your software to the new computer and then take the files saved on your old computer and transfer them to your new computer so that you have access to those tax files. 

Thank you for choosing TurboTax.

[kalpesh]

I have another issue on same message.

I have 3 email address used in past for turbotax.  I recently purchased TT and forgot which email address I registered new software.  No I am trying to install new software on another computer and tried with all three email address and software does not let me activate.  How do I find which email address I have registered for my current TT 2024 software?

[TurboTaxSusan]

@kalpesh Please contact our phone support team as they will be able to assist you further.