licence code not working

[TurboTaxSusan]

@Dinakaran1 First, please make sure that you have purchased the right product. The codes for TurboTax Online will not work with TurboTax CD/Download & vice-versa.

Second, if you bought TurboTax at a retailer (Costco, Walmart, Staples, etc…), please make sure that you are using the code that came in the package. It may be on a slip of paper or on a scratch-off card. It is not on the outside of the box or on your receipt.

If you have bought TurboTax Online, please go to turbotax.ca/activate to use your code before you start your returns. You can see this TurboTax FAQ for step-by-step instructions: In TurboTax Online, how do I use a prepayment code? Please note that you can only use the code once in one account. Using the code again will give an error message.

If you have bought TurboTax CD/Download, you will be asked for the licence code when you install the software. Please see this TurboTax FAQ for more information on the licence code: Where is my TurboTax licence code? You can download the current version of TurboTax CD/download edition here:  Choose the 2022 TurboTax edition you need (for Windows). You can download older versions of TurboTax CD/download edition here: Where can I download the CD/download edition of TurboTax?

If you are still not able to resolve your code issue, please contact our phone support team at 1-888-829-8608.

[Grace454929]

licence code not working

[david messervey]

My license code for my 2015 taxes is not working

David Messervey

[TurboTaxSusan]

@david messervey 

Please contact our phone support team at 1-888-829-8608 as they will be better able to assist you.

[viviens]

i purchased my turbo tax standard and licence code not accepted

[TurboTaxSusan]

@viviens 

If you have bought TurboTax CD/Download, you will be asked for the licence code when you install the software. Please see this TurboTax FAQ for more information on the licence code: Where is my TurboTax licence code? You can download the current version of TurboTax CD/download edition here:  Choose the 2023 TurboTax edition you need (for Windows). You can download older versions of TurboTax CD/download edition here: Where can I download the CD/download edition of TurboTax?

If you are still not able to resolve your code issue, please contact our phone support team at 1-888-829-8608.

[derekn659]

I installed CD &Download but when I enter the licence code t says something must be wrong. Is it expired now it is November?

[TurboTaxSusan]

@derekn659 If your copy of TurboTax Download has an expiration date in November 2024, then yes, it may have expired. Please contact our phone support team at 1-888-829-8608 as they will be able to assist you with this issue.