My iPad browser ios16. Why can’t I use tobotax on my iPad

[Nikon_Guy]

I have proper iOS 14 and above?

[TurboTaxAniqua]

Even with iOS 16, TurboTax often requires the dedicated TurboTax Mobile App instead of a browser, or it may require you to enable "Desktop Site" in Safari. If you are using a browser, it may not meet the updated security requirements (e.g., Safari 16+ or Chrome 131+).

Try these troubleshooting steps:

• Download and use the official TurboTax app from the App Store instead of a browser, as browser versions frequently fail on mobile.
• To bypass mobile restrictions in Safari, tap "aA" in the address bar and select "Request Desktop Website."
• Ensure Safari is fully updated via iOS Settings. Clear your browser cache and cookies, as old data can trigger "unsupported browser" errors.
• If Safari fails, try using Chrome or Firefox, but ensure they are updated.

Thank you for choosing TurboTax.

[Nikon_Guy]

I use FireFox. Still does not work?

[TurboTax_Susan]

@Nikon_Guy If you are using a mobile device, you'll need to use the mobile app, which you can download from the Apple app store. You'll use the same login info as with the browser version, and it has the same features as the browser version, just packaged to work better on mobile devices.