Our TurboTax application has stopped working properly. It rarely happens; we're sorry it happened when you were using it.

[TurboTaxSusan]

@lyd018 We don't have a Desktop version for Mac in Canada. For assistance with U.S. taxes and U.S. versions of TurboTax, please visit the website for TurboTax USA.

[lyd018]

I'm looking for help with my Canadian turbotax file. I've used it via the website previously with no issues, just logging into the website.

[TurboTaxBrenda]

What exactly would you like help with?

Thank you for choosing TurboTax.

[lyd018]

If you see the thread above, my return won't open once I log in. I get a puppy dog error page. Really frustrating as it's 2 days work plus over an hour on the phone with an agent. 

[TurboTaxSusan]

@lyd018 

We apologize for the inconvenience.

We're not able to access your return here in community, so if phone support says the file is corrupted and can't be recovered, then unfortunately, you would need to start your return over.