product return link is not working properly

[walter_couto]

Hi, I accidentally bought the online version instead of the download version (Order Number E982555106) but when going to the product return link (https://ly1q059q.r.us-west-2.awstrack.me/L0/https:%2F%2Fturbotax.community.intuit.ca%2Fquestions%2F1...) it will always error out  with "API_AddRecord 2 Invalid input You must provide a valid choice for the field named "Purchased From - Acheté de:" with field id 8" even though all the fields are entered correctly.

[TurboTaxSusan]

Thank you for reporting this issue. I’ll let our website developers know.

In the meantime, if you require a refund, please contact us by phone or by social media, as they will be able to assist you.

You can get the right number to contact our phone support team using the form on this page: https://turbotax.community.intuit.ca/community/product-information/help/how-do-i-contact-turbotax-fo...

Here is an FAQ with list of where we are available on social media: https://turbotax.community.intuit.ca/community/after-you-file-questions/help/where-can-i-find-turbot...

Please send a direct/private message if you send private information.

[TurboTaxSusan]

I'm posting again to let you know that we've made some updates to the form that should resolve the issue. If you haven't already gotten a refund, please try the form again, and let us know if it gives you any further issues.

[2lovelykidz]

I need a refund.  It stops & then goes back to starts over 

[TurboTaxGinette]

Please send us a private message so we can help you further. You can contact us through Facebook or Twitter.