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Reinstall Problem

Downloaded my copy of TT2020 from Amazon software library to new computer.  Install went fine, but when I launch I just get a white screen with TT2020 Premier Activation at top.  All antivirus software is off

1 Best answer

Accepted Solutions

Reinstall Problem

Downloading from a different source didn't help.  A representative at the Canadian help center had the answer- all I had to do was reduce the screen resolution one or two levels.  This made the data entry screen visible and I could enter the authorization code

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2 Replies

Reinstall Problem

Please try reinstalling the program using the download from this link: Where can I download the CD/download edition of TurboTax?

 

If that doesn’t work, please contact our phone support team for more help.

Reinstall Problem

Downloading from a different source didn't help.  A representative at the Canadian help center had the answer- all I had to do was reduce the screen resolution one or two levels.  This made the data entry screen visible and I could enter the authorization code