Toolbar Sizes Messed up

[johnhmoore01]

The suggested fix does not work. It just changes the form text size, not the toolbar size. Intuit needs to seriously address this as it as a multi-year issue that is quite annoying to users.

[TurboTaxAniqua]

@johnhmoore01 Unfortunately, there’s no way to change the size of the blue menu items within the TurboTax program.

You can go into the settings for Windows and change the scale setting, but this will apply to all programs on your computer, not just TurboTax.

There is also a magnification tool built into Windows that will make the whole screen bigger.

[johnhmoore01]

That is the problem, so there is a bug in the software in that the toolbar does not display correctly. It is inconceivable and somewhat pathetic that Turbotax is the only software on the planet that cannot display a simple toolbar correctly with a size that is compatible with the other displayed text. 

[TurboTaxVeronique]

Thank you for your feedback, we value your opinion and have shared this information with the proper TurboTax team.
 

Thank you for choosing TurboTax.

[4039712]

This can be fixed by changing the DPI (dots per inch) scaling of the Turbotax application by using the Windows 11 operating system, as follows.

Right-click on the Turbotax icon and select open file location, or navigate to the Turbotax executable (.exe) file by any means. Then Right Click on the Turbotax executable file. Select Properties >> Compatibiity >> DPI scaling. Select System (Advanced)  Apply , OK, and then exit.

The font should be readable the next time Turbotax is started. It works for  me.

[johnhmoore01]

I was able to fix the issue with a similar approach. The magic combination was:

Right-click on the Turbotax icon and select open file location, or navigate to the Turbotax executable (.exe) file by any means. Then Right Click on the Turbotax executable file. Select Properties >> Compatibiity >> Change High DPI settings, then Setting Program DPI on and High DPI scaling override to System (Enhanced).

Thanks for the hint!

[weelie2]

Thank you 4039712 and johnhmoore01 for digging into this issue and finding a solution. This worked for me as well on Windows 10. Good timing, as I was just starting to look into alternative tax preparation software providers because of this.

Moderators, take note, it was not Turbo Tax/Intuit employees or programmers that finally found a solution. This does not speak well for your tech support. This is the second year in a row I (and apparently others) have been chasing an answer to this issue with the same moderator or tech support suggestions with no resolution from the manufacturer. Shame on you.

Send these two users a paycheque for their time and effort. Their help was greatly appreciated.