Turbo Tax is not saving my return??

[mimi1972]

I have logged in with the same user ID and Password I have always used for many years. I am now on return #8 because when I go back in to work on it again the information that I saved is not there?  I am so frustrated. I have been using TurboTax for years and have never had an issue. I can see my previous tax years return but my current one for 2019 never saves my entries. Please help! 

[mimi1972]

it only seems to save it if the upload of information doesn't occur from my 2018 taxes....If it does the upload the next time i go in it's not there??? 

[thetally]

Same is happening to me. 

Did you find a solution? Did Turbotax fix this?

[Hadi]

same is happening with me. is there a glitch in the system?

[jimallman]

I've had the same issue for over a week.  Any replies from TurboTax?

[Bryant190]

Turbo Tax is not saving my return work! This makes it impossible for me to complete my schedule. Please resolve this problem or offer some suggestions to how I can correct this. Is this problem related only to the Basic Turbo Package. 

[TurboTaxBrenda1]

If you are having issues with saving your returns in TurboTax Online- Can you please try to clean your cache and also change your browsers. 

https://turbotax.community.intuit.ca/community/tax-topics/help/how-do-i-clear-my-cache-browsing-hist...

[Bryant190]

The problem was caused because I didn't establish a folder in documents to save to. I figured this out by accident and when I did this Turbo Tax software worked like magic. Thank you for your support, Bryant Mac Lean

[TurboImpotBrenda1]

That is great to hear Bryant!