turbotax 2020 or 2021?

[trolouce]

i just bought turbotax on the website to do my 2021 taxes but the program says 2020, and all the questions are about 2020. i did my 2020 taxes this time last year and the website didnt say what version/year the program was, nor did it give me an option. what is going on? did i just waste 40 dollars and not get the program i wanted? is your default to sell people last years program they already have?

[ElizaMay]

They will often have last year's available - there are some folks who haven't yet filed.  I've come close to doing this myself once or twice in the years I've been downloading it.  It would have specified what version it was, but you can miss it.

Contact customer service/support, I honestly believe they will help you out, especially if you haven't used it to file another 2020 return - the software does a count each time you file a return, yours should show none.

I sincerely hope you are able to get a refund or exchange for the version you meant to get (2021)!

[trolouce]

i would love to if i knew how, this is literally what im trying to do, when i try to find support this is the only option it gives me besides youtube videos

[TurboTaxSusan]

If you would like to contact our phone support team, you can use the form on this page to get the right phone number to call: TurboTax Contact Us

[ElizaMay]

Here is a link to the refund process, you may have it already. I found it in my download link email:

https://turbotax.community.intuit.ca/community/after-you-file-questions/help/how-do-i-get-a-refund-f...