TurboTax Business return not transmitted.

[Jonsey99]

I cannot complete the efile to CRA.  The message I recieve is that the TurboTax Business was unable to connect to the transmission service.  I called CRA - they gave me the Web Access Code, but still unable to file.  CRA service is up with no issues.

[TurboTax-Duncan]

Hi, thank you for using Intuit TurboTax Community

Try filing again, CRA did have issues that may be related to this problem yesterday. If the return does not file and there are no warnings in the TurboTax file, call us at 1-866-438-8020 for an agent to assist.

Hope this helps

[Jonsey99]

Thanks for your response.  I called CRA and confirmed there were no issues today.  I also got the Web Access Code from them.  I all the help desk and was given a patch to install - not successful.  I was told to print the return - not an option.  Then I was asked to install the software on another computer because that seems to solve most problems.  The person I talked with was aware of this problem - it is not a problem connecting to CRA - it is a problem with the software not being able to communicate to CRA.

I have turned off Virus software, disabled the firewall, added the software to the firewall, double checked all entries in TuboTax Business, installed the patch - several times.  Shut down, restarted... 

And now waiting for the updated on the other PC to finish to try to send the file from there.

Not a great day.

[haochue]

I have the same problem!

[TurboTaxSusan]

@haochue For more assistance with your Turbo Tax Business Incorporated issues, please visit the Intuit Profile support site.

[Mafalda33]

 cannot complete the file to CRA.  The message I receive is that the TurboTax Business was unable to connect to the transmission service.  I called CRA - they gave me the Web Access Code, but still unable to file.  CRA service is up with no issues.

I do not know where to add the access code from CRA, 
and I have requested a call from an expert since Monday and nothing
CRA specialist mentioned they had a few calls with the same issue 

280 CA and it can not connect