Open TurboTax

Why sign in to the Community?

  • Submit a question
  • Check your notifications
or and start working on your taxes
Close icon
Do you have a TurboTax Online account?

We'll help you get started or pick up where you left off.

cancel
Showing results for 
Search instead for 
Did you mean: 

When I try to add my self employment income I keep getting oops I encountered an error?

Not sure what to do
4 Replies

When I try to add my self employment income I keep getting oops I encountered an error?

Please check whether there are further messages, such as error codes or steps on how to fix the error.

You can also try to clear your cache browsing history and try again.

 

If you require further assistance please contact our phone support team or contact us directly on Facebook or Twitter.

When I try to add my self employment income I keep getting oops I encountered an error?

There is no error code. 

I have tried all that. Tried it on multiple devices. Even created a brand new TurboTax account. Keep getting that error. 

When I try to add my self employment income I keep getting oops I encountered an error?

This is the exact error

 

Oops, we encountered an error

What happened to my data?

Don't worry! With the exception of the last page you were on, all the data you have entered so far has been safely saved on our secure server.

 

What do I do now?

Try going back to the start of the interview and navigating past the step where you encountered the error.

 

You can also go to the Return Manager and select a new return to work on.

 

 

When I try to add my self employment income I keep getting oops I encountered an error?

If you are still not able to resolve this issue, please contact our phone support team.