Your return is done, but filing for returns with capital gains or losses is temporarily delayed

[TurboTaxAniqua]

@ApplesID We do value your feedback. Unfortunately, Schedule 3 is still locked by CRA and not finalized by yet. Once it is finalized by CRA we will update  locked forms once the forms gets finalized from CRA. We appreciate your patience.

[ApplesID]

@TurboTaxAniqua I don't have Schedule 3 or any locked forms on the list!

[kerbis]

I have already been charged for my return. If I start a new one will it apply that payment to the new return? 

[Cap Gains]

this same thing is happening to me. I am not encountering any locked forms either. I spoke to someone on the phone and they said that i have to wait till mid march.  THIS IS NOT OK. I have already paid for myself and my husbands returns and I'm being prevented from filing. Other websites are apparently not having this issue. I also asked for a saved copy of my taxes (like you can always access) and this is also disabled due to the error.

I have asked for a refund for my purchase and I have used Turbo tax a few years now. I will not be returning next year as last year I had issues with locked forms.

[Cap Gains]

so what about the ppl who have already spoken to someone and were told there was nothing they can do/?? Even though there is no locked forms notification.

[TurboTaxAniqua]

@kerbis No, Unfortunately it won't the payment will not apply to the new return.

[Corbor]

I agree. Its too bad. Really tho, for a SaaS application, I cant see why the dev team cannot add in the change. Wealthsimple and many others are good options. Charge back on the CC is an option if you cannot sort it out on through support. 

taking your payment and now withholding your return from netfile, is pretty diabolical.

[TurboTaxAniqua]

These forms are still locked by CRA & RQ and not finalized by yet. Please refer to this link Why does TurboTax say my forms are locked or haven't been finalized? 

We do not have any ETA on this yet but as soon a these forms gets finalize we will be updating them in TurboTax.

We appreciate your patience.

[Cap Gains]

except once again we are not getting locked form errors......

[TurboTaxSusan]

@Cap Gains 

The exact wording might be different, but if TurboTax is telling you that you can't file because there are forms that are not ready, delayed or unavailable at this time, it's because they are on the list of locked forms. 

If you don't believe you have any of the forms on the list, or are getting a different error message, please let us know.