receiving 'oops, we encountered an error' when trying to import info from MyCra

[henriross]

ive tried importing info from MyCra 6 times. I sign into MyCra through TurboTax using a sign in partner and all goes smoothly. then a few minutes wait while TurboTax downloads the information. then the error message with no code and no direction from there.

[TurboTaxSusan]

Please clear your browser cache (or use a different browser), and try again. This FAQ has instructions on how to clear the cache in several popular browsers: https://turbotax.community.intuit.ca/community/tax-topics/help/how-do-i-clear-my-cache-browsing-hist...

If you are still having issues, please contact our phone support for further assistance. You can get the correct number by using this form: https://support.turbotax.intuit.ca/contact/