Discuss
Discover
  • Community basics
    • Support
  • TurboTax™
    • TurboTax.ca
    Open TurboTax

    Why sign in to the Community?

    • Submit a question
    • Check your notifications
    or and start working on your taxes
    Close icon
    Do you have a TurboTax Online account?

    We'll help you get started or pick up where you left off.

    Yes No
    cancel
    Turn on suggestions
    Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
    Showing results for 
    Search instead for 
    Did you mean: 
    mahd203
    New Member

    I cannot go to Review and Pay page. when I click on proceed to check out button the new page turns darker and the buttons are not active

    It seems that the page will be blocked. It shows the summary of the amounts to pay but the relevant buttons are not working

    posted
    ‎October 29, 2019 7:24 PM
    last updated ‎October 29, 2019 7:24 PM
    0
    12
    3,554
    Reply
    1 Best answer

    Accepted Solutions
    IntuitJacquelyn
    New Member

    I cannot go to Review and Pay page. when I click on proceed to check out button the new page turns darker and the buttons are not active

    I've asked our team to look into this. Can you try using Firefox and tell me if that works. I've heard a couple customers say switching to Firefox worked.

    View solution in original post

    ‎October 29, 2019 7:24 PM
    0
    1
    4,932
    Reply
    12 Replies
    IntuitJacquelyn
    New Member

    I cannot go to Review and Pay page. when I click on proceed to check out button the new page turns darker and the buttons are not active

    Can you tell me what Internet Browser you are using?
    ‎October 29, 2019 7:24 PM
    0
    3,519
    Reply
    dwalden
    New Member

    I cannot go to Review and Pay page. when I click on proceed to check out button the new page turns darker and the buttons are not active

    safari
    ‎October 29, 2019 7:24 PM
    0
    3,519
    Reply
    nicholas_watkins
    New Member

    I cannot go to Review and Pay page. when I click on proceed to check out button the new page turns darker and the buttons are not active

    chrome
    ‎October 29, 2019 7:24 PM
    0
    3,519
    Reply
    dwalden
    New Member

    I cannot go to Review and Pay page. when I click on proceed to check out button the new page turns darker and the buttons are not active

    safari
    ‎October 29, 2019 7:24 PM
    0
    3,519
    Reply
    tedjan
    New Member

    I cannot go to Review and Pay page. when I click on proceed to check out button the new page turns darker and the buttons are not active

    chrome
    ‎October 29, 2019 7:24 PM
    0
    3,519
    Reply
    eduardo1duran3
    New Member

    I cannot go to Review and Pay page. when I click on proceed to check out button the new page turns darker and the buttons are not active

    chrome
    ‎October 29, 2019 7:24 PM
    0
    3,519
    Reply
    liam_m_lynch
    New Member

    I cannot go to Review and Pay page. when I click on proceed to check out button the new page turns darker and the buttons are not active

    chrome
    ‎October 29, 2019 7:24 PM
    0
    3,519
    Reply
    maryandbob
    New Member

    I cannot go to Review and Pay page. when I click on proceed to check out button the new page turns darker and the buttons are not active

    safari and this worked for me last week when filing two other returns
    ‎October 29, 2019 7:24 PM
    0
    3,519
    Reply
    aquamyn_13
    New Member

    I cannot go to Review and Pay page. when I click on proceed to check out button the new page turns darker and the buttons are not active

    chrome
    ‎October 29, 2019 7:24 PM
    0
    3,519
    Reply

    Related Content

    gshone
    js137
    bturpinhfx
    shanne
    Kris19961