The Easy-Step Method is locked

[RP7388]

I have had a number of issues in trying to complete the tax return. Usually, I try to connect to CRA My account to get all the information from them and enter it into the tax form. I tried to do that but it seemed to not have worked very well and did not pull in any slips. Then I used the forms method to enter in my T4 etc. and switched to easy step to complete the rest of the steps as I have done for the past decade. Now, I am unable to switch to Easy step and it is locked. When I select View>Easy Step Interview, the Easy Step Interview is grayed out and all of the options in the Easy Step navigation are also grayed out. I have shown a screenshot below. 

[TurboTaxSusan]

If you just continue through the introduction, then the menu should unlock when you get to the Income section.

[RP7388]

Hi Susan, 

There is no button to click next. I only have the "Back" button.