Open TurboTax

Why sign in to the Community?

  • Submit a question
  • Check your notifications
or and start working on your taxes
Close icon
Do you have a TurboTax Online account?

We'll help you get started or pick up where you left off.

cancel
Showing results for 
Search instead for 
Did you mean: 

TurboTax didn't prompt me to pay and can't file my return.

When I'm done with all steps and ready to file, I clicked "continue" to TurboTax  prompt me to pay. 

But it keeps showing "loading" image and it doesn't move to the next step and it shows "session timeout" warning.

I re-started my tax filing all over again and tried to file my return but there's same problem.

No payment page is showing. I've tried to log back in and tried to file again since last week.

 

FYI, I tried to purchase TurboTax online Deluxe version (personal tax)

@TurboTaxSusan 

 

 

1 Best answer

Accepted Solutions

TurboTax didn't prompt me to pay and can't file my return.

If you’re using a Safari browser it is never going to work. You have to use another browser like Google Chrome. That was what solved the problem for me.

View solution in original post

3 Replies

TurboTax didn't prompt me to pay and can't file my return.

Please contact our phone support team at 1-888-829-8608 as they will be better able to assist you.

 

 

TurboTax didn't prompt me to pay and can't file my return.

If you’re using a Safari browser it is never going to work. You have to use another browser like Google Chrome. That was what solved the problem for me.

TurboTax didn't prompt me to pay and can't file my return.

Thank you so much!!! It works!