Open TurboTax

Why sign in to the Community?

  • Submit a question
  • Check your notifications
or and start working on your taxes
Close icon
Do you have a TurboTax Online account?

We'll help you get started or pick up where you left off.

cancel
Showing results for 
Search instead for 
Did you mean: 

Unable to finish without upgrading

Hello, I have gone through a basic tax return on the free option of turbotax, I have absolutely zero claims to be made, I used autofill and whatever is on my T4s is exactly what is input and nothing more and nothing less. However when I get to the end it wont let me continue cause it claims I have "charitable Donations" on my claim and need to upgrade to the deluxe edition to continue......There is most definitely an error because I claimed absolutely zero Charitable donations. I feel this is just a money grab for nothing

1 Reply

Unable to finish without upgrading

Do you have anything on box 46 of your T4? That counts as a donation. 

 

Also, if you had unused donations from previous years, that could have transferred into your return using Auto-Fill or by transferring your TurboTax info from last year.

 

If you are still not able to resolve this issue, please contact our phone support team at 1-888-829-8608.