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    user17699165245
    New Member

    Unable to upgrade desktop version

    I downloaded the basic version of Turbotax Canada. I am trying to upgrade to the premier version. It is hung on trying to log me in. What can I do?

    posted
    Saturday
    last updated ‎January 31, 2026 7:37 PM
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    1 Reply
    TurboTaxSusan
    Moderator
    Moderator

    Unable to upgrade desktop version

    Please make sure that you don't have any security/anti-malware software on your computer that's blocking TurboTax. You also might want to try restarting the program as an administrator. To do this, right click on the TurboTax icon and select "Run as Administrator".

     

    If you are still not able to resolve this issue, please contact our phone support team for more assistance. 

     

    They are available Monday through Friday, 9 AM to 6 PM ET for English and French support.

     

    yesterday
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