when I enter my activation code it states its the wrong code

[TurboTaxAniqua]

Are you using a TurboTax Desktop Version or a TurboTax Online version? Is this a retail product or a have you directly purchased it online from Intuit?

Thanks for choosing TurboTax.

[Robert 441]

I am using the desktop version.

[TurboTaxSusan]

@Robert 441 

First, please make sure that you have purchased the right product. The codes for TurboTax Online will not work with TurboTax Desktop & vice-versa.

Second, if you bought TurboTax at a retailer (Costco, Walmart, Staples, etc…), please make sure that you are using the code that came in the package. It may be on a slip of paper or on a scratch-off card. It is not on the outside of the box or on your receipt.

If you have bought TurboTax Online, please go to turbotax.ca/activate to use your code before you start your returns. You can see this TurboTax FAQ for step-by-step instructions: In TurboTax Online, how do I use a prepayment code? Please note that you can only use the code once in one account. Using the code again will give an error message.

If you have bought TurboTax Desktop, you will be asked for the licence code when you install the software. Please see this TurboTax FAQ for more information on the licence code: Where is my TurboTax licence code? You can download the current version of TurboTax Desktop edition here: Choose the 2024 TurboTax edition you need (for Windows). You can download older versions of TurboTax Desktop edition here: Where can I download the Desktop edition of TurboTax?

If you are still not able to resolve your code issue, please contact our phone support team at 1-888-829-8608.

[raymoondgayle25]

tried to setup online account cant get pass second step of activation

[TurboTaxSusan]

@raymoondgayle25 Are you making an account to use TurboTax online or TurboTax Desktop? Are you seeing an error message or is something else happening?

[user17705041917]

I purchased the download version of Premier but intended to use the online version.  Can this be rectified if I already used the activation code?

[TurboTaxSusan]

@user17705041917 The codes for TurboTax Desktop will not work with TurboTax Online & vice-versa. You can get a refund for the one you don't want by using the form on this TurboTax Canada FAQ: How do I get a refund for a TurboTax product?